Privacy policy.

Last Updated: December 2, 2024

1. Introduction

Stanna ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our email analysis and client relationship management platform.

2. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Stanna provides the service "as is" without any warranties, express or implied

  • We are not liable for any damages arising from use of our service

  • We are not responsible for:

    • Data loss or breaches caused by third parties

    • Service interruptions

    • Accuracy of analysis or predictions

    • Decisions made based on our analytics

    • Any consequential, incidental, or punitive damages

  • Our total liability shall not exceed the amount paid by you for the service in the past 12 months

3. Information We Collect

3.1 Information You Provide

  • Email address

  • Google account information through OAuth

  • HubSpot account information (if integrated)

  • Slack workspace data and messages (if integrated)

  • Client mapping data

  • Company information

3.2 Information Automatically Collected

  • Email content and metadata through Gmail API

  • Slack channel messages and metadata

  • Usage analytics

  • Log data

  • Device information

4. How We Use Your Information

We use your information to:

  • Analyze email and Slack communications for client relationship insights

  • Generate churn predictions and analytics

  • Provide customer support

  • Improve our services

  • Maintain service security

  • Send service-related communications

5. Data Sharing and Disclosure

We share your information only in the following circumstances:

  • With your explicit consent

  • With third-party service providers under confidentiality agreements

  • To comply with legal obligations

  • In connection with a business transfer or merger

  • To protect our rights or property

6. Data Security

We implement industry-standard security measures including:

  • Encryption of sensitive data

  • Secure OAuth implementation

  • Regular security audits

  • Access controls

  • Secure data storage

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request data deletion at any time.

8. Your Rights

You have the right to:

  • Access your personal data

  • Request data deletion

  • Withdraw consent

9. Third-Party Services

Our service integrates with:

  • Google Gmail API

  • HubSpot API

  • Slack API

  • Analytics tools

Each third-party service has its own privacy policy and data handling practices. We are not responsible for their privacy practices or content.

10. Slack Integration

When you connect Slack:

  • We access messages in channels you authorize

  • We do not store complete message history

  • We analyze conversations for client relationship indicators

  • You control which channels we can access

  • You can revoke access at any time

  • We comply with Slack's Platform Policy

11. Children's Privacy

We do not knowingly collect or solicit information from anyone under 13 years of age.

12. International Data Transfers

We may transfer data internationally in compliance with applicable data protection laws.

13. Changes to This Policy

We may update this policy periodically. By continuing to use our service, you agree to these terms.

14. Contact Us

For privacy-related questions or concerns: Email: privacy@gostanna.com

15. California Privacy Rights

California residents have additional rights under the CCPA, including:

  • Right to know what personal information is collected

  • Right to delete personal information

  • Right to opt-out of personal information sales

  • Right to non-discrimination for exercising these rights

16. EU/EEA Users

For EU/EEA users, we comply with GDPR requirements including:

  • Legal bases for processing

  • Data minimization

  • Purpose limitation

  • Data subject rights

  • Breach notification procedures

17. Cookie Policy

We use essential cookies to maintain functionality and analytics cookies with your consent. You can control cookie settings through your browser.

18. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

19. Force Majeure

We are not liable for any failure to perform due to unforeseen circumstances or causes beyond our reasonable control, including acts of God, war, pandemic, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, or network infrastructure failures.